Shipping policy
At Alternate Perfumes, we are committed to delivering your orders promptly and safely. Please review our shipping policy for details on processing times, shipping methods, and other important information.
1. Processing Time
- Order Processing: Orders are typically processed within 1-3 business days after order . During peak times or holidays, processing times may be slightly longer.
- Order Confirmation: Once your order is processed, you will receive an email confirmation with your tracking information.
2. Shipping Methods & Delivery Times
- We offer standard shipping on all orders. Delivery typically takes 3-5 business days from the date of dispatch, depending on your location.
3. Order Tracking
- Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.
4. Shipping Delays
- Unexpected Delays: While we strive to ensure timely delivery, please note that we are not responsible for delays caused by unforeseen circumstances such as natural disasters, customs delays, or courier service issues.
5. Incorrect Shipping Information
- Address Errors: Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer.
- Reshipping Fees: If an order is returned due to an incorrect address, the customer will be responsible for any reshipping costs.
6. Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact us, and we will assist in locating it. If necessary, we will replace your order.
- Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damage, and we will work to resolve the issue.
7. Contact Us
- If you have any questions or concerns about our shipping policy, please contact us at support@alternateperfumes.pk